Author: Carolyn Davis

Additional Phone Lines Allows For Greater Customer Service Success

Additional Phone Lines Allows For Greater Customer Service Success

With the complexity of one’s business comes the stress of an effective phone system. With multiple customer service representatives at my business, I found it hard to find a phone system that could handle the workload of the many users at one time. After researching other options, I found a website that allowed me to not only buy the complete phone system, but also the equipment to add additional lines to my current business system. After reviewing the cost factors, their company made it easy for me to decide if it was more…continue reading →
When Customers Complain

When Customers Complain

You probably won’t have been in business too long before you get your first complaint. It just can’t help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can’t please all of the people all of the time, even if you run yourself ragged trying — there will always be someone who’s not happy with what you’ve done. So what can you do about it? Don’t Be Rude or Dismissive. The customer’s complaint might seem stupid to…continue reading →
Developing An Email Newsletter

Developing An Email Newsletter

The creation of a newsletter is a serious decision because initiating one without the infrastructure and commitment to sustain it can wind up doing more harm than good. Your email newsletter, once launched, will create an expectation among recipients and if you fail to deliver on that expectation it could lead to a backlash as your customers cll your reliability or commitment into question. The infrastructure you need includes content sources, graphic sources, and the email capacity to send the newsletter. The commitment is eased when you create a timetable that details when…continue reading →